Return Policy

Last updated:

Returns Overview

At vorthralchim, we want you to be completely satisfied with your balcony and veranda styling products. If you are not happy with your purchase, we offer a straightforward returns process in accordance with UK consumer rights.

Return Period

You have 14 days from the date of delivery to return products purchased from vorthralchim. This period is in line with UK distance selling regulations and provides you with adequate time to inspect your items.

Return Conditions

To be eligible for a return, products must:

• Be in unused, original condition
• Be returned in original packaging where possible
• Be accompanied by proof of purchase
• Include all original components and accessories

Return Process

To initiate a return:

1. Contact us via email or phone to notify us of your intention to return
2. Receive return authorisation and instructions from our team
3. Package items securely in original packaging if available
4. Send the return to the address provided by our team

Refunds

Once we receive and inspect your returned items, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will arrange for collection at no cost to you and provide a full refund or replacement as appropriate.

Contact Us

For return requests or questions about this policy, please contact us:

Email: support@vorthralchim.world
Address: Warren Farm, Unit 2 Long Barn, Forest Rd, Wokingham RG40 5QY, United Kingdom
Phone: +44 118 962 9854